Repair FAQs
Frequently Asked Questions
Have a question about our repair or IT services? Here are some of our most common questions. If you need further assistance, please contact our team.
Why Choose Computer Dezire?
- Serving Hawke’s Bay since 2010 with over 15 years of experience.
- Walk-in repairs available — no appointment required.
- Onsite support available for homes and businesses by appointment.
- Same-day service available for many repairs.
- We repair Windows PCs, laptops, Macs, MacBooks, iPhones, Android devices, tablets, and more.
- We explain the problem and recommended solution before proceeding.
- 30-Day Money-Back Guarantee on eligible services, subject to our terms.
Do You Service Home Customers?
Yes. We provide computer repairs, device setup, networking, internet, security, and general IT support for home and home-office users.
Do You Provide Business IT Support?
Yes. We support small and medium-sized businesses with IT support, computer maintenance, backups, networking, office setup, security, and remote support.
What Services Do You Offer?
Our services include computer and laptop repairs, virus removal, SSD/HDD replacement, screen and power repairs, Windows support, MacBook and iMac repairs, iPhone and mobile repairs, iPad and tablet repairs, networking, Wi-Fi setup, IT support, and more.
How Much Does a Repair Cost?
We diagnose your device first, explain the problem, and provide a quotation. We only proceed with the repair after your approval.
Do You Repair Windows and Apple Devices?
Yes. We repair and support Windows PCs, laptops, MacBooks, iMacs, iPhones, iPads, and Android devices.
Where Are You Located?
519A Frederick Street West, Hastings 4120, Hawke’s Bay.
Do I Need an Appointment?
Walk-in repairs: No appointment is required.
Onsite repairs: An appointment is required. We aim to provide same-day or within-24-hour service where possible.
Do You Charge for Troubleshooting?
Yes, diagnostic or troubleshooting charges may apply depending on the service.
Can I Get a Quote Over the Phone?
We can sometimes provide a general estimate, but for an accurate quotation, we recommend bringing your device into our store for assessment.
Still Have Questions?
Contact Computer Dezire or visit our Hastings store. Our team is happy to help with your technology and repair needs.
Computer Dezire – Tech Solutions Since 2010.