ComputerDezire Repair Mail-In Repair Form

Send Your Device to Computer Dezire for Professional Repair

Unable to visit our store? No problem. Our Mail-In Repair service allows you to send your device to Computer Dezire for diagnosis and repair.

Whether you have a computer, laptop, gaming PC or smartphone that needs repair, simply complete our Mail-In Repair Form and send your device to us.

How Our Mail-In Repair Service Works

1. Complete the Mail-In Repair Form

Please fill out our Mail-In Repair Form with your contact details and information about your device and the problem you are experiencing.

Providing as much information as possible helps us understand the issue before your device arrives.

2. Pack Your Device Securely

Carefully package your device using suitable protective packaging to help prevent damage during shipping.

We strongly recommend that you use a tracked and insured shipping service.

3. Ship Your Device to Us

Send your device to:

Computer Dezire
519A Frederick Street West
Hastings 4120
New Zealand

Please keep your tracking information until we have confirmed that your device has arrived.

4. We Diagnose Your Device

Once your device has been received, we will review your repair form and diagnose the device to identify the problem.

We will then provide an estimated repair cost and timeframe.

5. Repair

Once the repair is approved, we will proceed with the repair.

Most repairs are completed on the same day they are received.

However, repair times can vary depending on the type of repair, parts availability and whether additional repairs are required.

If we find additional issues or repairs are needed, the timeframe and charges may change.

What Can I Send for Mail-In Repair?

Our Mail-In Repair service is available for a range of devices, including:

• Desktop computers
• Laptops
• Gaming PCs
• Custom-built computers
• Smartphones
• Other supported electronic devices

If you're unsure whether we can repair your device, please contact us before sending it.

Please Back Up Your Data

Before sending your device, we strongly recommend backing up any important data.

While we take care with every device, repairs can sometimes involve hardware or software changes. We cannot guarantee that data will remain intact during the repair process.

Important Shipping Information

Please package your device carefully and use a tracked and insured shipping service.

Computer Dezire is not responsible for devices or packages that are lost, misdelivered, unable to be located or stolen during shipping.

Please send your package to a location where it can be securely received and make sure your delivery details are correct.

Ready to Send Your Device?

Complete the Mail-In Repair Form below, securely package your device and send it to Computer Dezire.

Once we receive your device, we'll assess the problem and provide you with an estimated repair cost and timeframe.

Computer Dezire – Tech Solutions Since 2010